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Churn Demo - SmithCorona Customer Intelligence

Customer Retention Intelligence

Demo - SmithCorona

Three phases of churn intelligence on your customer base. Currently shown with a 16-customer pilot sample. Each tab demonstrates what becomes possible as more of your data is connected.

Toggle through phases to see how each layer of data sharpens the model.

Active Tier
Model Performance
Predictive Power (AUC)
0.82
Top-Decile Precision
62%
Average Lead Time
45 days
Active Data Sources
AS400 Sales TransactionsCustomer MasterProduct CatalogSKU Pattern LibraryKnown-Lost List
At-Risk ARR
$3.39M
Accounts Flagged
7
Avg Risk Score
5.0 / 10
Accounts in View
14
7 active alerts
AccountIndustryOwnerStatusRisk ScoreARRRenewal
SHILOH INDUSTRIES INC
ACC-9412 · AMER
Industrial ManufacturingM. ChenAt Risk
9.8
$115KLapsed
AXIUM PACKAGING LLC
ACC-7311 · AMER
Food PackagingM. PatelAt Risk
8.7
$1.34MSep 12
Phase 1AI Risk Analysis

Reorder gap stretched 5.3x baseline (32 days silent vs 6-day median). Order volume down 38% Q/Q. Revenue down 25% YoY ($130K vs $173K prior 12mo). SKU breadth contracted from 14 categories to 6 over last quarter. Phase 1 catches the disengagement; doesn't yet know why.

5.3x reorder gap (32d vs 6d)AS400 SalesRevenue down 25% YoYAS400 SalesSKU breadth: 14 to 6 categoriesAS400 SalesOrder frequency down 38% Q/QAS400 Sales
Order History · Last 12 Months-28% Q/Q
baseline
JunJulAugSepOctNovDecJanFebMarAprMay
Pattern shift detected from Oct
Recommended Action

Schedule rep outreach this week. Investigate cause.

Also Consider
  • ·Send re-engagement email referencing prior SKU mix
  • ·Flag for manager review at pipeline sync
EPC-COLUMBIA INC
ACC-7260 · AMER
Industrial ManufacturingT. BrennanAt Risk
8.2
$491KAug 02
MID-WEST PRINTING CONew in T1
ACC-9512 · AMER
Commercial PrintingM. ChenAt Risk
7.6
$412KSep 30
PREMIO FOODS INC
ACC-9411 · AMER
Food ProcessingA. PatelAt Risk
7.4
$151KJul 18
TRI COUNTY PACKAGING SUPPLY
ACC-8214 · AMER
DistributionS. OkaforAt Risk
7.1
$26KJun 30
KPR US LLC
ACC-7364 · AMER
Medical DevicesK. LindqvistAt Risk
6.8
$857KOct 15
SHERIDAN BOOKS INC
ACC-9412-B · AMER
Publishing & PrintingT. BrennanWatch
4.2
$221KAug 28
AVOMEX INC
ACC-7311-A · AMER
Food PackagingM. PatelHealthy
2.4
$2.07MNov 12
MALCO PRODUCTS INC
ACC-6527 · AMER
ManufacturingK. LindqvistHealthy
1.8
$610KAug 14
SABERT CORPORATION
ACC-9410 · AMER
Food PackagingM. PatelHealthy
1.6
$383KJun 25
BUTLER BROS.
ACC-3318 · AMER
WholesaleS. OkaforHealthy
1.5
$47KOct 02
TH PLASTICS INC
ACC-7375 · AMER
Plastics ManufacturingS. OkaforHealthy
1.4
$974KJul 22
BIRMINGHAM FASTENER
ACC-1221 · AMER
Industrial DistributionT. BrennanHealthy
1.2
$339KSep 04
Click any row to expand details. Toggle tiers above to see the model get smarter.